SHIPPING

AUSTRALIA

REGULAR SHIPPING $8

(FREE ON PURCHASES $100+) 

2-12 business days after the parcel is sent.

EXPRESS SHIPPING $15

(FREE ON PURCHASES $200+) 

1-6 business days after the parcel is sent. 

STORE PICKUP (FREE)

Our store is located in Benalla, Victoria, Australia.

INTERNATIONAL

REGULAR FLAT RATE SHIPPING $20

7-17 business days after the parcel is sent.

EXPRESS FLAT RATE SHIPPING $45

3-8 business days after the parcel is sent

 

TRACKING YOUR PARCEL

Once your order has been packed and left our shop you will be emailed a tracking number from Australia Post.

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

US Orders can only be tracked once arrived in the US via https://www.usps.com

POSTAGE INFORMATION

When ordering within Australia our parcels are all sent via Australia Post. 

Time frames are  subject to public holidays and weekends.

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS,

AUSTRALIA POST INVESTIAGTIONS & OTHER UNCONTROLLABLE FACTORS.

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

Please take note that customs have the right to stop your parcel for a considerable amount of time to do routine checks essential to most countries.

We aim to get parcels out to our customers as fast as possible and after they have left our warehouse, we have no control of the timeframes.

Please note: Some items are unable to be shipped Internationally due to brand restrictions in Australia. 

MISSING PARCELS

On the odd event that your parcel is held up in customs or is lost, investigations may take up to three months to receive an answer from Australia Post Investigation Team.

Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to sort the issue out ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made to your order. 

Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded.

Please note once you have placed your order you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@lionheartclothing.com.au and we will attempt to correct the mistake.

TAXES & DUTIES

Our postal charge does not include possible taxes and duties, which may be applied by customs in the country of delivery.

All payments of taxes & duties are the responsibility of the customer.

Customs require the value of your order which is stated on your parcel, and it is up to Customs officers to release your parcel.

STORE PICKUP

PLEASE NOTE: If you are unable to pick your items up DO NOT pick this option, as your parcel will wait for you to pick it up in our store.

Please ensure to bring your receipt to pick up your purchase.

Please select this option at checkout. You will be sent a text message when your parcel is ready to be picked up at -

Lionheart Benalla

57 Bridge Street, Benalla, Victoria, 3672